How to turn an unstructured and hectic situation into one that is structured and easy to manage
You will learn about:
Why critical incidents are a whole different ballgame, requiring a different kind of approach
Best practices from ITIL and Google
Why is using single point solutions a limited approach
The must-do's & must-haves for TechOps, SecOps, Service Delivery, and NOC teams.
When critical incidents hit, the potential damage to productivity, customer satisfaction, and brand equity is tremendous... that’s why it’s so important to ensure speed in their resolution.
However, today’s approach of relying on siloed systems that simply alert or ticket – doesn’t get the job done.
This is why we have invited you to read our new eBook: The 7 Key Capabilities for Gaining Control & Command of Critical Incidents
