![Copy of Copy of Untitled Design](https://info.exigence.io/hs-fs/hubfs/Copy%20of%20Copy%20of%20Untitled%20Design.png?width=711&name=Copy%20of%20Copy%20of%20Untitled%20Design.png)
How to turn an unstructured and hectic situation into one that is structured and easy to manage
You will learn about:
Why critical incidents are a whole different ballgame, requiring a different kind of approach
Best practices from ITIL and Google
Why is using single point solutions a limited approach